The following policies apply to Rosey Rebecca Shop (https://shop.roseyrebecca.com) and all products available on it.
Purchasing a physical product from this shop means that you have read and agreed to the policies outlined on this page.
To review all of Rosey Rebecca's website (https://roseyrebecca.com) policies, visit the following pages: Site Terms, Privacy Policy, and Disclaimer.
Table of Contents
General Information (TL;DR)
Product Information
Payments
Order Fulfillment & Shipping
Returns
General Information (TL;DR)
My shop is hosted through Big Cartel, an independent e-commerce platform that makes it easy for artists and creators to sell products.
All product art is designed by me, Rebecca Rose. Please do not use my work on your own products or sell them in your shop without asking for permission. Information about art licensing, wholesale orders, and custom orders can be found below.
Sticker and magnets are printed by Sticker Mule, and fulfilled and shipped by me from my home in Asheville, North Carolina.
I accept all major credit cards as well as Apple Pay and Google Pay via Stripe, a secure payment processing platform. I also accept payments through PayPal.
Because my products are made-to-order, I don't accept returns/exchanges. Exceptions may be made on a case-to-case basis. See the returns section below for more information.
Please don't hesitate to contact me with any questions/concerns you may have.
Bulk/Wholesale Orders
I offer discounts on bulk/wholesale orders on a case-by-case basis. Please contact me for more information.
Art Licensing & Credit
If you are a brand/store and would like to use my art on one of your products (see my All Worries Calm Shape*) or sell my items in your shop, I’m flattered! Please contact me to discuss my rates and policies around using my work.
*Affiliate link
Payments
Is My Information Secure/Private?
Yes! Your privacy matters to me. Each page of my online storefront is SSL-encrypted as is the backend admin, so any time-sensitive data like payment details are passed, it’s encrypted. Additionally, I partner with Stripe and PayPal to securely process your payment which means that I never store your payment information on my website.
Order Fulfillment & Shipping
Shipping Rates
$3.99 for one item /Free with other items
Do You Offer Free Shipping?
Use code YAYSTICKERS for free shipping on sticker orders over $20
When Will I Get My Order?
I aim to ship your items within 1-2 business days of receiving your order. I send packages via USPS First Class Mail with tracking.
How Do I Track My Order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch.
My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?
Before reaching out, please try the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Check with your neighbors to see if the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or at your neighbor’s, send me an email with your order number.
If you did find a mistake in your delivery address, I can send a replacement, but you will be responsible for the shipping cost.
Returns
What’s Your Return Policy?
I generally do not accept returns or issue refunds unless your product arrives damaged or you receive the wrong product. Please contact me with any concerns you may have and I'll do my best to make it right!