The following policies apply to Rosey Rebecca Shop (https://shop.roseyrebecca.com) and all products available on it.
Purchasing a physical product from this shop means that you have read and agreed to the policies outlined on this page.
Table of Contents
General Information (TL;DR)
Order Fulfillment & Shipping
General Information (TL;DR)
My shop is hosted through Big Cartel, an independent e-commerce platform that makes it easy for artists and creators to sell products.
All product art is designed by me, Rebecca Rose. Please do not use my work on your own products or sell in your shop without asking for permission. Information about art licensing, wholesale orders, and custom orders can be found below.
Sticker and magnets are printed by Sticker Mule, and fulfilled and shipped by me from my home in Asheville, North Carolina.
Apparel orders are fulfilled and shipped by Printful, a print-on-demand drop shipper with locations all over the world. Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Right now, I only ship to the United States but I'm hoping to change that soon!
I accept all major credit cards as well as Apple Pay and Google Pay via Stripe, a secure payment processing platform. I also accept payments through PayPal.
Because my products are made-to-order, I don't accept returns/exchanges. Exceptions may be made on a case-to-case basis. See the returns section below for more information.
Please don't hesitate to contact me with any questions/concerns you may have.
Apparel Brands I Use For My Designs:
T-Shirts: Bella + Canvas
Tank Tops: Next Level
Crewneck Sweaters: Gildan
Size charts are available for all items available in my shop.
If you don’t see your size listed, please send me an email and I’ll check to see if it’s available and create a custom order for you.
I never charge more for larger sizes even when the supplier does.
While I don’t do custom designs, I’m happy to order any of my clothing items in a different size or color if it is available from my supplier. Please reach out to me for such requests.
I offer discounts on bulk/wholesale orders on a case-by-case basis. Please contact me for more information.
Art Licensing & Credit
If you are a brand/store and would like to use my art on one of your products (see my All Worries Calm Shape*) or sell my items in your shop, I’m flattered! Please get in touch to discuss my rates and policies around using my work.
Will I Be Charged Sales Tax?
If you’re in North Carolina, you’ll notice a sales tax charge at checkout. That’s because we’re located in the same state. Hey neighbor!
Is My Information Secure/Private?
Yes! Your privacy matters to me. Each page of my online storefront is SSL-encrypted as is the backend admin, so any time-sensitive data like payment details are passed, it’s encrypted. Additionally, I partner with Stripe and PayPal to securely process your payment which means that I never store your payment information on my website.
Order Fulfillment & Shipping
Stickers, Magnets: $3.99 for one item /Free with other items
Apparel: $6 for one item/$2.50 with other items
Do You Offer Free Shipping?
I offer free shipping for all products on orders over $50 with discount code OHSHIP
Stickers ship free with all apparel orders.
Just ordering stickers? Use code YAYSTICKERS for free shipping on sticker orders over $20
When Will I Get My Order?
Fulfillment and shipping times vary by item and destination. Most orders arrive between 1-2 weeks from the date of purchase.
How Do I Track My Order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please get in touch.
My Order Should Be Here By Now, But I Still Don't Have It. What Should I Do?
Before reaching out, please try the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Check with your neighbors to see if the courier left the package with them
If the shipping address was correct and the package wasn't left at the post office or at your neighbor’s, send me an email with your order number.
If you did find a mistake in your delivery address, I can send a replacement, but you will be responsible for the shipping cost.
What’s Your Return Policy?
Because my products are made to order and shipped by a third-party supplier, I don’t accept returns unless your product arrives damaged or you receive the wrong product.
Can I Exchange An Item For A Different Size/Color?
Unfortunately, because most of my products are made to order and shipped from a third-party supplier, I don’t allow exchanges.
A size chart is available for all of the apparel listed in my shop and color names are listed in each picture.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let me know within a week of receiving your order. Include your order number and photos of the mislabeled item, and I’ll send you a new one or issue a refund.
I Received The Wrong Order/My Order Arrived Damaged. What Should I Do?
Oh no! So sorry about that! Let’s get this fixed ASAP! Please email me within 10 days of receiving your order with the following information:
- Photos of the damaged/wrong product
- Your order number
- Any other details you think might be important for me to know
Do You Offer Refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me with the information listed in the previous section.