Quality is guaranteed. If there is a print error or visible quality issue, I'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to contact@support.shop.roseyrebecca.com. This quick and simple step will help ensure a speedy resolution. 

Because products are made to order, I do not accept general returns or sizing-related returns. 

Note that all emails sent to contact@support.shop.roseyrebecca.com are managed by Fourthwall Customer Service.

Please read below for more details:

FULFILLMENT & SHIPPING

Apparel 

Apparel orders are processed through Fourthwall and fulfilled and shipped by Printful, a print-on-demand company with warehouses located all over the world. 

Stickers/Magnets

Sticker and Magnet orders are processed through Fourthwall and fulfilled and shipped by Rebecca, from her home in Asheville, NC. 

CANCELLATIONS

Product Orders Cancellation Policy

All products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, I cannot cancel or refund it. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email these details to contact@support.shop.roseyrebecca.com

REFUNDS POLICIES

Product Orders Refunds Policy

Because products are made to order, I cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

ACCEPTED PAYMENT METHODS

Credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.